Community tips: improving your internet for guests18 July 2018 | Shane | 3 min read
It’s a frustration you’ve probably faced on your own travels, but one you don’t want guests to experience at your property: a bad internet connection. Whether it’s a weak WiFi signal or a slow wired connection, it can have a big impact on guests’ stay, their perception of your property, and ultimately, your future business.
Here’s the advice your fellow partners have been sharing about improving an internet connection:
Shop around for the best internet providers
As a first step, the common consensus on the Partner Forum is to compare your current internet service provider (ISP) with other companies.
One partner, Joey, recommends fellow property owners to “look at the packages offered by ISPs and choose one which will allow let’s say 25% of guests to be streaming youtube videos (streaming videos is demanding on bandwidth) at the same time. Your ISP may be able to tell you which package is right for your situation.”
Choose an internet connection that suits your property and guests
Another point to consider is the different online needs of various types of guest. For example, a businessperson who’s working on the go “does not want [to be] messing about with a weak signal”, says Joey. For such guests, an ethernet connection may be preferable.
“Some people will say that it is outdated technology but ANY serious laptop has an ethernet port”, he adds. This involves passing cables from the modem to individual rooms, which brings extra work and costs, but it may be worth it if your main customer base includes business guests.
On the other hand, a leisure guest uses the internet more casually, usually from a mobile phone, and often in public areas of a hotel such as a bar. “We don’t have ethernet connectivity as the main trend is wireless and many top tier laptops and tablets don’t have ports anymore”, says Zsolt from Thuild – Your world of leisure. And in the long run, it’s best not to skimp on quality. “You either go top tier or you might risk having issues later on”, Zsolt concludes.
What if you have a large property? Another partner, Dida, adds: “For a Holiday Resort you need a business internet connection, a server grade router or a decent pc running a router distro connected to a mesh network. Your tech staff can map the resort and place the access points in places which will give maximum signal coverage. This way a client can walk out of his room and go the pool or bar without losing connection or signal strength.”
For a more do-it-yourself approach, Joey suggests checking for “‘dead areas’ and reposition aerials by unscrewing them from the router and extending them to inconspicuous places.”
Invest now and save in the long run
If there’s one message that Partner Forum contributors mention consistently, it’s that it pays off to pay up. “Investing in infrastructure is expensive, however if done right, you don’t need to worry about it anymore and the guests will love how everything works smoothly”, says Zsolt of Thuild – Your world of leisure.
Dida agrees: “For a fast and stable Internet connection you need a dedicated machine acting as a router (running PFSense or any other router distro) to which you connect access points (Cisco is good but so is Ubiquiti).”
It’s clear that investing in the right technology and internet provider can be invaluable to your business by keeping your guests online and happy. After all, the internet is how modern travellers connect with the world, share their experiences and spread the word about your property – which can help bring new guests your way in the future.
Want to see what else your fellow partners are saying about peak season? Check out the Partner Forum now to get more tips…
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