Setup and pilot
Onboarding requirements: Risk Assessment, Contract and Connected Stay Partner Guide
Before the start of the integration, we will ask you to complete a risk assessment survey. After approval of this survey, we share our contract with you that we need back signed. In the contract you will find reference to the Connected Stay Partner Guide. By signing the contract you accept the Terms and Conditions found in section 4 of this guide.
Integration and testing
We will give you access to a partner portal and create an account for you to start the integration. All the integration steps can be found in our technical documentation.
Developing the guest registration flow is a core feature. More features and scenarios can be developed such as door/lockbox code, and non-prepaid guest scenarios — depending on your available services and capabilities. You can discuss scenarios with your Solution Engineer as you go through the setup and pilot step.
Test with a pilot property
A pilot property is a customer of yours that is already using your product. The ideal pilot property receives a high number of reservations via Booking.com and is interested in testing the new flow. As you know your customers best, we trust you to select a suitable pilot property.
Educating the pilot property
In order to explain Booking.com online check-in to the pilot property or any of your customers, you can share the customer FAQ and/or go through it with the pilot property. This will help them better understand the initiative and what’s required from them. In case you or your customers have any questions, please reach out to your Solution Engineer.
Rollout & Growth
After a successful pilot, you can rollout online check-in to more properties. We recommend to start with a small scale roll out first to a subset of your customers before scaling up to more. Please talk first to your Solution Engineer who can then closely monitor.
The purpose of the button is to make sure the customer accepts the data sharing agreement and to activate the data flow between our systems. More information on the development is available in the technical documentation.
You can place the button on a dedicated website (see below) or/and in your product dashboard.
Please note: If the customer is new to you but not to Booking.com, you can use the button as a single sign on and receive property information. Ask the solution engineer team for more information.
Creating a dedicated landing page that highlights our collaboration and shows how the Booking.com online check-in is integrated into your product. With this we should be able to inform your existing customer base and potential new customers about our partnership and what we have to offer (example: https://hotelbird.com/en/booking-com-channel/).
We hope we can raise awareness together and drive adoption among your customers – making the check-in process even easier for them and their guests. The information should be accessible to both existing and new customers on your website because we will inform our regional account management teams about these co-branded pages.
We will provide you with a few guidelines around the content and we fully rely on you to create, design and maintain the landing page. Please reach out to us anytime the media approaches you regarding the online check-in feature/process, or regarding your partnership with Booking.com.
Brand guidelines & Visuals
Please comply with the general Booking.com brand guidelines (for example, while using the Booking.com logo). You can find the layout guidance and copy guidelines here. For any feedback or special requests, please reach out to us: email@example.com.
You can use the mocks of the guest journey provided by us. Over time we will provide more materials and data to educate new and existing customers about Booking.com online check-in.
- In case you want to announce your partnership with Booking.com externally, please submit a proposed draft of the announcement to firstname.lastname@example.org for review and approval.
- As soon as a final announcement version is approved, please include release date, channels, markets impacted, etc.
- For any media related questions or queries you may receive from a media/press provider regarding Booking.com online check-in or your partnership with Booking.com, please reach out to us.